Responsible Gambling at Cloud9AUS
Cloud9AUS is committed to providing a safe and responsible gambling environment for all Australian players. Gambling should always be a form of entertainment, never a financial solution or a source of stress. If you ever feel that gambling is becoming a problem, our 24/7 Live Support team is always here to help.
Our Responsible Gambling Commitment
Cloud9AUS takes our responsibility to player wellbeing seriously. We have implemented a comprehensive responsible gambling framework that covers player protection tools, age verification, staff training, and access to professional support services. Our commitment to responsible gambling is not just a policy statement – it is embedded in every aspect of how we operate.
We believe that the vast majority of people who play at Cloud9AUS do so safely and enjoyably. Our responsible gambling tools and resources are designed to support all players in maintaining healthy gambling habits, and to provide effective intervention and support for the small number of players who may develop gambling-related difficulties.
- Promoting balanced, informed, and enjoyable play for all Australian players.
- Providing effective tools to help players manage their time and budget.
- Strictly 18+: Robust age verification to protect minors from accessing gambling services.
- Direct access to professional responsible gambling support services.
- Transparent communication about the risks associated with gambling.
- Ongoing staff training in responsible gambling identification and support.
Responsible Gambling Tools at Cloud9AUS
Cloud9AUS provides a comprehensive suite of responsible gambling tools that give every player complete control over their gaming activity. All tools are available immediately in your account settings and take effect as soon as they are activated. We encourage all players to use these tools proactively as part of a healthy approach to gambling.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you can deposit into your Cloud9AUS account within a given period. Once a deposit limit is set, it takes effect immediately and cannot be increased until the specified cooling-off period has elapsed. Deposit limits can be decreased at any time with immediate effect.
Session Time Limits
Set a maximum session duration after which you will be automatically logged out of your Cloud9AUS account. Session time limits help prevent extended unplanned playing sessions and encourage regular breaks. You will receive a notification before your session limit is reached so you can prepare to finish your session.
Reality Checks
Enable regular reality check pop-up notifications that remind you of how long you have been playing and how much you have wagered during your current session. Reality checks are an effective tool for maintaining awareness of your gambling activity and making informed decisions about whether to continue playing.
Self-Exclusion
Request a self-exclusion period of between 24 hours and indefinitely to block yourself from accessing your Cloud9AUS account. Self-exclusion is the most powerful responsible gambling tool available and is recommended for any player who feels they need a break from gambling. Contact our live support team to activate self-exclusion immediately.
Cool-Off Period
Request a short cooling-off period of between 24 hours and 30 days to temporarily restrict access to your Cloud9AUS account without permanently closing it. Cool-off periods are useful when you feel you need a short break to reassess your gambling habits without committing to a longer self-exclusion period.
Account Closure
If you decide you no longer wish to maintain a Cloud9AUS account, you can request permanent account closure through our live support team. Account closure removes your access to the platform and all associated data in accordance with our privacy policy and applicable data retention requirements.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming a problem rather than a form of entertainment. If you recognise any of these signs in yourself or someone you know, please seek support immediately.
Financial Warning Signs
- Spending more on gambling than you can afford to lose.
- Borrowing money from friends or family to fund gambling.
- Selling personal possessions or assets to fund gambling.
- Neglecting bills, rent, or other financial obligations to gamble.
- Taking out loans or using credit cards for gambling deposits.
Behavioural Warning Signs
- Chasing losses by increasing bets or continuing to play to win back money.
- Hiding gambling activity from family, friends, or partners.
- Lying about the amount of time or money spent on gambling.
- Feeling unable to stop gambling even when you want to.
- Gambling to escape stress, anxiety, depression, or other negative emotions.
- Neglecting work, study, family, or social responsibilities due to gambling.
Emotional Warning Signs
- Feeling anxious, irritable, or restless when not gambling.
- Experiencing mood swings related to gambling wins and losses.
- Sleep disturbances or insomnia related to gambling stress.
- Feeling guilty or ashamed about gambling behaviour.
- Difficulty concentrating on daily tasks due to preoccupation with gambling.
Getting Help – Australian Support Services
If you or someone you know is experiencing gambling-related difficulties, professional support is available in Australia. All of the services listed below are free, confidential, and staffed by trained professionals who specialise in gambling support.
Gambling Help Online
Gambling Help Online provides free, confidential support for people affected by gambling problems in Australia. Services are available via phone, online chat, and email 24 hours a day, 7 days a week. Visit gamblinghelponline.org.au or call 1800 858 858 (free call, 24/7).
National Gambling Helpline
The National Gambling Helpline provides immediate telephone support for people experiencing gambling-related difficulties. Call 1800 858 858 at any time to speak with a trained counsellor. The service is free, confidential, and available 24 hours a day, 365 days a year.
Gamblers Anonymous Australia
Gamblers Anonymous is a peer support program for people who want to stop gambling. Regular meetings are held across Australia and online. Visit www.gamblersanonymous.org.au for meeting schedules and further information.
Financial Counselling Australia
If gambling has caused financial difficulties, free financial counselling is available through the National Debt Helpline. Call 1800 007 007 to speak with a financial counsellor who can help you manage gambling-related debt and financial hardship.
18+ Policy and Age Verification
Cloud9AUS strictly enforces an 18+ age policy across all aspects of our platform. Gambling is illegal for anyone under the age of 18 in Australia and Cloud9AUS takes this requirement extremely seriously. We implement robust age verification procedures at registration and reserve the right to request additional identity documentation from any player at any time.
Any account found to belong to a player under the age of 18 will be immediately suspended, all associated funds will be frozen, and the matter will be referred to the appropriate authorities. Cloud9AUS does not tolerate underage gambling under any circumstances.
If you share devices with younger family members, we recommend installing parental control software such as NetNanny or Bark to prevent access to gambling websites. These tools can block access to online gambling platforms across all browsers and applications on your device.
Need Help or Want to Set Limits?
Must be 18+. Gambling can be addictive. If you need help please contact the National Gambling Helpline on 1800 858 858 (free call, 24/7).